Expert Privacy Policy

The website (www.snabbit.com) under the name and style 'snabbit' (the "Platform") is owned, operated and made available by Maestroedge Solutions Private Limited, with its office at 111A, Kailash IND, Estate B Wing BHD Godrej, Vikhroli Park Site, Vikhroli W, Mumbai - 400079 (hereinafter, referred to as "Maestroedge" which term shall include its assignees and/or successors-in-interest).

Maestroedge, through the Platform, facilitates provision of Maestro Services (as defined in the Terms of Use) through a dense hyperlocal network of Maestros, (as defined in the Terms of Use), trained and verified by them on a best effort basis, for their Customers (as defined in the Terms of Use), on an on-demand basis ("Services"), for a fee ("Fee").

This Expert Privacy Policy ("Expert Privacy Policy") sets out the privacy practices of Maestroedge with respect to the usage of the Platform and the Services by Experts and Maestros.

This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder including the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, that require publishing of the privacy policy on an online portal. We request you to go through this Expert Privacy Policy and the terms of use available at http://www.snabbit.com/legal/terms-and-conditions ("Terms of Use") carefully before you decide to register as an Expert on the Platform and provide the Services.

For the purposes of this Expert Privacy Policy, the words "us", "we", and "our" refer to Maestroedge and each of our assignees and our successors-in-interest and all references to "you", "your" or "Expert", as applicable means the person who registers as an Expert/Maestro and provides Services through the Platform in any manner or capacity.

The protection and security of your Personal Information (as defined below) is our top priority and we have taken all necessary and reasonable measures to protect the confidentiality of the Personal Information and its transmission through the internet.

By registering as an Expert on our Platform or by otherwise giving us your information, you agree to the terms of this Expert Privacy Policy. You also expressly consent to our collection, use, processing and disclosure of your Personal Information (defined below) in the manner prescribed under this Expert Privacy Policy and further signify your agreement to this Expert Privacy Policy and the Terms of Use. If you do not agree to this Expert Privacy Policy, you should not register as an Expert on the Platform.

All capitalized terms used in this Expert Privacy Policy and not specifically defined herein shall have the meaning ascribed to such terms in the Terms of Use.

COLLECTION OF INFORMATION

1. Any information that you provide at the time of registration including any information that identifies or can be used to identify, contact or locate you, including name, address, residential address, phone number, sex, email address, bank account details, credit card/debit card information, UPI information, PAN card details, Aadhaar card details and other identification documents;
2. Any information that you provide on our Platform when you provide
3. Your location data while you are providing Services through the Platform;
4. Your professional qualifications, experience, skills, and expertise;
5. Your feedback and ratings received from Customers; and

Any data that is automatically captured by the Platform, such as the IP address from which the Platform has been accessed. Every computer/mobile device connected to the internet is given a domain name and a set of numbers that serve as that computer's Internet Protocol or IP address. When you access our Platform, our web servers automatically recognize your domain name and IP address.

hereinafter, collectively referred to as "Personal Information".

USE OF THE INFORMATION COLLECTED

Use of the Personal Information for Services

The primary goal of Maestroedge in collecting Personal Information is to enable you to provide Services through the Platform. Maestroedge may use the Personal Information provided by you in the following ways:

1. To verify your identity and credentials;
2. To match you with appropriate service requests from Customers;
3. To help you provide Services through the Platform;
4. To process payments for Services you provide;
5. To provide you with further information and resources related to your role as an Expert;
6. To observe, improve and administer the quality of Service;
7. To analyze how the Platform is used and/or diagnose and resolve technical problems;
8. Remember the basic information provided by you for effective access to the Platform;
9. To confirm your identity in order to determine your eligibility to use the Platform and provide the Services;
10. To notify you about any changes to the Platform;
11. To enhance the operation of the Platform;
12. To personalize your experience and customize the Service experience;
13. To enable Maestroedge to comply with its legal and regulatory obligations;
14. For the purpose of sending administrative notices and Service-related alerts and similar communication, with a view to optimizing the efficiency of the Platform;
15. To do internal research on our Experts' demographics and behavior to better understand, protect and serve our Experts;
16. Allow us to better service you in responding to your customer service requests;
17. To share your information with Customers who request your Services through the Platform;
18. Doing market research, project planning, troubleshooting and protection against error, fraud and other criminal activity; and
19. To enforce Maestroedge's Terms of Use as may be applicable in connection with the Platform and Services: Sale of Assets, Merger, Acquisition, Bankruptcy
    
    Personal Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger or bankruptcy involving Maestroedge.
    
    Cookies
    
    Cookies are small portions of information saved by your browser onto your computer/mobile ("Cookies"). Cookies are used to record various aspects of your visit and assist Maestroedge to provide you with uninterrupted service.
    
    We may use information collected from our Cookies to identify User behavior and to serve content and offers based on your profile, to personalize your experience and to enhance your convenience of using our Platform.
    
    When you use the Service on the Platform, we may employ web beacons which are used to anonymously track the online usage patterns of our Users. The information allows for more accurate reporting and improvement of our Service. We use or may use information such as Cookies, log files, device identifiers and web beacon information to: (i) remember information so that you will not have to re-enter it during your visit or the next time you visit the Platform; (ii) provide custom, personalized content and information; (iii) to provide and monitor the effectiveness of our Service; (iv) monitor aggregate metrics such as total number of visitors, traffic and demographic patterns; (v) diagnose or fix technology problems; (vi) help you efficiently access your information after you sign in; and (vii) to provide advertising to your browser or device.
    
    By using the Platform, the Expert acknowledges and agrees that third-party service providers may utilize Cookies or similar technologies to gather information about the Expert's Platform usage patterns. This information is collected to optimize and provide advertisements based on the Expert's visits on the Platform and general browsing pattern of the Expert.
    
    We neither have access to, nor do the Expert Privacy Policy or Terms of Use govern the use of Cookies or other tracking technologies that may be placed by third party service providers, including Maestroedge's partners and affiliates, on the Platform. These parties may permit the Expert to opt out of tailored advertisement at any time, however, to the extent advertising technology is integrated into the Services, the Expert may still receive advertisements and related updates even if they choose to opt-out of tailored advertising. We assume no responsibility or liability whatsoever for the Expert's receipt or use of such tailored advertisements.
    
    Maestroedge pledges that it will not sell or rent your Personal Information to any third party and your Personal Information will be protected and maintained strictly confidential by Maestroedge except in the following cases:
    1. Maestroedge may disclose your Personal Information in the event it is required to do so by law, rule, regulation, law, enforcement, governmental official, legal or regulatory authorities and, or, to such other statutory bodies who have appropriate authorisation to access the same for any specific legal purposes;
    2. Maestroedge may disclose your Personal Information to Customers who request your Services through the Platform;
    3. Maestroedge may disclose your Personal Information in order to provide you the Platform access, enforce or apply the Terms of Use, or to protect the rights, property or safety of Maestroedge, its Users, Experts or others. This includes exchanging information with other companies/agencies that work for fraud prevention; or
    4. Maestroedge may disclose your Personal Information to such third parties to whom it transfers its rights and duties under any agreement entered into with such third parties.
       
       OPT OUT PROCEDURES
       
       If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy or you want your data to be deleted, please write to us at support@snabbit.com. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent.
       
       SHARING OF INFORMATION
       
       Sharing
       
       We may disclose your Personal Information to our affiliates, personnel, employees and consultants for provision of Platform services.
       
       We may also share your Personal Information with external organizations or individuals if we believe that access, use, preservation or disclosure of the Personal Information is reasonably necessary to:
       1. detect, prevent or otherwise address fraud, security or technical issues; and/or
       2. protect against harm to the rights, property or safety of Maestroedge, our customers, Experts or the public or as required or permitted by applicable law.
          
          Maestroedge will not be liable for transfer of any Personal Information resulting from loss or distribution of data, the delineation or corruption of media storage, power failures, natural phenomena, riots, act(s) of vandalism, sabotage, terrorism or any other event beyond Maestroedge's control.
          
          Consulting
          
          Maestroedge may partner with other third parties to provide certain specific services as part of the Services, if required. When you opt for such services as part of the Services, Maestroedge will share Personal Information that is necessary for the third party to provide these services as part of the Services. Maestroedge's contractual arrangements with such third parties restrict these parties from using Personal Information except for the explicit purpose of assisting in the provision of these services as part of the Services.
          
          Targeted Advertising
          
          You expressly acknowledge and agree that we may also share or transfer your Personal Information to third-party service providers, for the limited purpose of allowing or permitting such third-party service providers to optimize and display advertisements and notifications based on your past preferences, visits on the Platform and information that is collected by us as part of our Services.
          
          Maestroedge does not allow any unauthorized persons or unauthorized organizations to use any information that Maestroedge may collect from you through the Platform.
          
          Regulatory Disclosures
          
          We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government, tax authorities or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of Maestroedge, our Services, the Platform or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and/or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures under this Clause may be carried out without any notice to you.
          
          LINK TO THIRD PARTY WEBSITES
          
          This Platform may contain links which may lead you to other websites/platforms/services ("Third Party Platforms"). Please note that once you leave Maestroedge's Platform you will be subjected to the privacy policy of such Third Party Platforms and that Maestroedge is not responsible for the same. Maestroedge encourages you to read the privacy policies of each and every Third Party Platform that you visit through the Platform. If you decide to access any of the Third Party Platforms linked to the Platform, you do this entirely at your own risk. Maestroedge will not be responsible for notification of any change of any information on the Platform with respect to such Third Party Platforms.
          
          SPAM
          
          Maestroedge maintains a strict "No-Spam" policy, which means that Maestroedge does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent.
          
          EXPERT TESTIMONIALS/COMMENTS/REVIEWS
          
          From time to time, we may post Expert's testimonials/comments/reviews with respect to the Services on the Platform which may contain Personal Information. We obtain Expert's consent to post their names along with such Expert's testimonials/comments/reviews under this Clause.
          
          SECURITY OF INFORMATION
          
          Maestroedge has put in place necessary security practices and procedures to safeguard and secure your Personal Information. Maestroedge only processes Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the Expert. The Platform allows Experts to access to their Personal Information and allows them to correct, amend or delete inaccurate information.
          
          Maestroedge uses commercially reasonable precautions to preserve the integrity and security of your Personal Information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.
          
          The Personal Information that is collected from you may be transferred to any destination within and/or outside India, to the extent permitted per applicable law. By submitting Personal Information on the Platform, you agree to this transfer. Maestroedge will take such steps as it considers reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Expert Privacy Policy.
          
          In using the Platform, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Platform will be at your own risk and Maestroedge assumes no liability for any disclosure of Personal Information due to errors in transmission, unauthorised third-party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold Maestroedge responsible for any breach of security.
          
          In the event Maestroedge becomes aware of any breach of the security of your Personal Information it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.
          
          EXCLUSION
          
          This Expert Privacy Policy does not apply to any information other than information collected by Maestroedge through the Platform including such Personal Information collected in accordance with the Clause on "Collection of Information" above. This Expert Privacy Policy will not apply to any unsolicited information provided by you through the Platform or through any other means. This includes, but is not limited to, information posted on any public areas of the Platform. All such unsolicited information shall be deemed to be non-confidential and Maestroedge will be free to use, disclose such unsolicited information without limitation.
          
          Maestroedge also protects your Personal Information off-line other than as specifically mentioned in this Expert Privacy Policy. Access to your Personal Information is limited to personnel, employees, consultants, agents or partners of Maestroedge and third parties, who Maestroedge reasonably believes will need that Personal Information to enable Maestroedge to provide access to the Platform and/or Services to you. However, Maestroedge is not responsible for the confidentiality, security or distribution of your own Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties.
          
          DATA RETENTION
          
          Your Personal Information will be retained with Maestroedge as needed to provide access to the Platform. If you have signed up for our marketing emails, we will retain your Personal Information so long as you have provided your consent to receive such communication. Maestroedge shall not retain Personal Information longer than is necessary to fulfil the purposes for which it was collected and as permitted by applicable law. If you wish to cancel your account or request that Maestroedge no longer uses your Personal Information to provide you access to the Platform, contact us through email at support@snabbit.com. Even after your account is terminated, Maestroedge may retain your Personal Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other any other purposes as may be required under applicable law.
          
          RIGHT TO WITHDRAW CONSENT
          
          The consent that you provide for the collection, use, processing and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing by contacting Maestroedge at support@snabbit.com. If you withdraw your consent, Maestroedge will stop processing the relevant Personal Information except to the extent that Maestroedge has other grounds for processing such Personal Information under applicable laws.
          
          RIGHT TO CORRECTION
          
          You are responsible for maintaining the accuracy of the Personal Information you submit to us, such as your contact information provided to us to register as an Expert and provide Services through the Platform. Maestroedge relies on the Experts to disclose to it all relevant and accurate Personal Information and to inform of any changes. If you wish to make a request to correct or update any of your Personal Information which we hold about you, you may submit your request via email at support@snabbit.com
          
          NOTIFICATION OF CHANGES
          
          From time to time, Maestroedge may update this Expert Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Expert Privacy Policy. If Maestroedge makes any material changes, it will notify you by means of a notice prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
          
          CONSENT TO THE TERMS OF USE
          
          By using or accessing the Platform, you acknowledge and agree that the Terms of Use are fully incorporated into and form an integral part of this Expert Privacy Policy.
          
          GRIEVANCE OFFICER
          
          In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the grievance officer ("Grievance Officer") are provided below:
          
          Grievance Officer: Pranav Sekseria
          
          Contact Number: 8655784921
          
          Email Id: pranav@snabbit.com
          
          It is further stated that the Grievance Officer shall redress your grievances with respect to the Personal Information provided within 1 (one) month from the date of receipt of your written grievance to the contact details mentioned under this Clause.
          
          ADDRESS FOR PRIVACY QUESTIONS
          
          Should you have questions about this Expert Privacy Policy, you may contact us at support@snabbit.com
          
          CONSENT
          
          By consenting to the terms under this Expert Privacy Policy, you hereby provide express consent to Maestroedge to collect, share, transfer, store, retain, disseminate or use/process the Personal Information collected by Maestroedge in accordance with the terms of the Expert Privacy Policy. Maestroedge will continue to retain Personal Information provided by you until you specifically request Maestroedge to destroy such Personal Information. You may, at any time, withdraw consent for the collection or processing of any Personal Information provided by you, by sending an email as provided above. Upon verification of such request, Maestroedge may, subject to its obligations pursuant to law, destroy all Personal Information provided by you from its servers. However, please note that Maestroedge shall continue to retain a copy of the Personal Information provided by you for the purpose of carrying out periodic audits and as may be required under applicable law.
          
          ELECTRONIC RECORD
          
          This document is an electronic record in terms of the Information Technology Act, 2000 ("IT Act") and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of the IT Act and the rules made thereunder that require publishing the rules and regulation and Privacy Policy of the Platform.
          
          
          
          YOU HAVE READ THIS EXPERT PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE